Real-Time Expertise, Anywhere in the World
Eliminate Downtime with AI-Powered Remote Collaboration
AjnaVidya Remote Assistance bridges the gap between on-site technicians and global experts. By leveraging AR smart glasses and real-time spatial mapping, your senior engineers can see exactly what the field technician sees. This "See-What-I-See" technology allows for hands-free guidance, 3D annotations, and instant SOP access, ensuring that complex repairs and high-stakes maintenance are completed accurately on the first attempt, regardless of the technician's location.
Operational Objectives
Optimizing field service through instant, expert-led digital intervention
Zero-Travel Resolution
Eliminating the need for experts to travel to remote sites, reducing carbon footprint and slashing operational costs by up to 40%.
First-Time Fix Rate (FTFR)
Boosting repair success rates by providing technicians with live, over-the-shoulder coaching and 3D visual overlays during the fix.
Hands-Free Workflow
Utilizing AjnaLens AR glasses to keep the technician's hands free for tools, while digital manuals and expert feeds seamlessly float in their field of view.
AI-Enhanced Diagnostics
Leveraging AI to recognize components instantly and pull up relevant service history, schematics, and safety warnings automatically.
Institutional Knowledge Capture
Recording every remote session to create a searchable video library of real-world fixes, serving as an invaluable long-term training asset for new hires.
Error-Free SOP Compliance
Ensuring field teams consistently follow strict safety and maintenance protocols through step-by-step digital checklists verified by the remote expert.
How Remote Assistance Works
The field technician initiates a high-definition video call, instantly alerting the relevant subject matter expert (SME).
Cut "Mean Time To Repair" with precision-led remote assistance. Direct visual guidance allows experts to highlight exact components in the technician's view, leading to rapid, first-time-right repairs.
Schematics, PDFs, and 3D CAD models are pushed directly to the technician’s display for immediate reference without leaving the work zone.
Once the fix is confirmed, a detailed report including photos and video logs is generated for compliance and quality assurance.
Applications we transform
Critical Infrastructure
Providing instant support for remote oil rigs, solar farms, and power substations where specialist travel is logistically difficult.
Manufacturing & MRO
Supporting factory floor technicians with complex machine overhauls and preventive maintenance using AR-guided blueprints.
Specialized Equipment
Enabling medical device or aerospace engineers to guide local teams through highly sensitive hardware calibrations and software patches.
Disclaimer
Images of the RealWear®️ Navigator®️ 520 are used for illustrative purposes to showcase AjnaLens’s remote assistance solution delivered in collaboration with Plutomen. RealWear®️ is a trademark of RealWear, Inc., and Navigator®️ 520 is a RealWear product. All product names, trademarks, and related intellectual property are the property of their respective owners.
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